Happy Support Tickets
I have had many questions and have required a lot of support lately and Katelyn Hennessey has been great. She is helpful and kind. She makes me feel comfortable asking for the help I need!!
Andrew immediately sent instructions on how to download Blueprint OMS on a new laptop. Download was successful first time. Love the Blueprint app and the representatives that I depend on.
I have been very impressed with all aspects of Blueprints service. They understand this is a new and intimidating undertaking for us, and have made us feel comfortable and confident with our decision. I appreciate this level of customer service.
Andrew was really helpful!
Everyone I’ve spoken to so far have been so helpful and very patient.
Katelyn responded to my request for help quickly and guided me with skill and patience through the steps I needed to take to get my scanner working. She was friendly, courteous, and knowledgeable about how to solve the problem, sometimes trying things a couple of different ways. You have a great support staff person in Katelyn Hennessey.
As always, Blueprint has made my job a lot easier by being so quick to get my issues resolved! Thanks so much for all that you do! Your Customer Service team is one of the best I have ever had the pleasure of working with!
Prompt, wonderful service! The technician knew the problem and promptly fixed everything. Very Satisfied.
Amazing as always. I really appreciate the patience your team has with me as sometimes my requests can be confusing.
As usual, a job well done! Very pleased with the promptness of the service provided!
Tom was awesome! So helpful and so very quick to respond!
Each and every time we call we are thrilled at how even the operator who answers the phone understands Blueprint and can walk us through quick solutions.
Thank you! We will be calling often as we continue to set up our account.
Hannah did a wonderful, timely job of taking care of my support ticket needs. I appreciate all of her support and follow through!
Tommy has been wonderful to work with. He was so responsive to my questions and worked really hard on integrating our previous database.
Ciara was fantastic. She was very nice and extremely helpful. In the end, the issue was on our side but she tried everything on her side to get it resolved.
I really appreciate your Tech Support. It is great to be able to get questions answered or “roadblocks” solved right away. Knowing help is just a phone call away is the reason I recommend Blueprint to my colleagues whenever I get the opportunity.
Alex and Tom rock 🙂 ! They have been incredibly helpful and patient with me as I navigate this new system.
Your support staff are always responsive and knowledgeable. It is wonderful to know that any needs we have will be addressed quickly and professionally.
Loving the new updates! Just wanted to say thank you for continually making Blueprint even better!
Noah was very informative and patient. I really appreciated that you guys take the time to teach me how to do things myself when I know it would be faster for you, in many cases, to just make whatever change I’m asking for. Thanks to your patience and what seems to be a genuine interest in ensuring we get the most out of Blueprint, I know so much more about the system…
I wouldn’t say just “Good, I’m satisfied”. Your service is outstanding!
Very impressed with your efficiency! And Tom, who did my training today, is SO nice!!!
Your team was awesome to work with, they were very professional and handled my request very promptly.
The most productive couple of hours of my day that will have a lasting positive effect on my clinic. My trainer was an absolute pleasure to work with. THANK YOU.
Amazing team responding to all of my concerns, walking me through each step, and sending me the requested information in record time.
Once again, another Blueprint hero came and saved the day!! My request was processed very quickly and Tommy took the time to explain everything when I called with a question to ensure that I fully understood what changes would occur before I authorized them. The support team is amazing and I hope all of you know that!!
Everyone we have had contact with has been great and very helpful! Thank you.
Anders helped out a lot. He is great at customer service and a real delight to talk with.
You guys have the best support team.
Thank you I just love how fast you guys get things done.
As always, everyone at Blueprint is on the ball. Each person that I have had contact with is an absolute gem and are extremely educated with all aspects of the system. Communication is quick as is the resolution of any issues. Many companies could learn a few things from BluePrint.
I appreciate always learning something new I can do in this software.
I was able to complete my tasks without significant delay because of the expedient service on behalf of Noah.
I was able to explain my situation and have the support personnel understand immediately what my issue was. Then it was corrected quickly.
The help I receive is great! The staff is wonderful!
I am very satisfied with all the support we receive from your team. I continue to highly recommend your company at all conferences/trainings I attend.
If I don’t understand they are very good about explaining.
BluePrint Team is awesome! Love them all.
Everyone at Blueprint that I have been in contact with (Anders, Caitlin, Tom, Ciara) have been beyond amazing. I truly have not had better support anywhere else. All of you rock and I cannot thank you enough!
Thank you for your help and kindness. The issue was handled professionally and promptly.
When I call someone helps me immediately. Everyone is always kind and helpful.
This was our first request for support and, if Katelyn is anything to go by, we’re really happy we chose Blueprint for our clinic!
Amazing customer service. The people at Blueprint are very professional, extremely patient and respond to inquiries in a timely manner. You do not see good customer service often so when you get it..its really a treat.
Excellent support and help, as usual!
Support at Blueprint is great. Very easy to get in touch with and polite and interested in serving customers.
We all are very satisfied with your assistance in getting my computer up and running. Thank you. Rated at an A+++++
Very helpful and patient with me. I’m new to the office billing procedures and the staff has really worked with me!
My problem was solved within a half hour so super fast service. Love it!
Katelyn H was an amazing help. She worked personally with our office for over a month creating a customized template exactly the way we wanted. She was extremely patient and thorough. Highly recommend.
Always receive the best care from your support team. Thanks for all you do.
Thank you for the prompt and friendly service!
The support staff at BluePrint is beyond amazing. Anthony worked quickly to get this ticket resolved for me and he has my sincerest thanks for that. Ya’ll rock!! 🙂
Excellent support friendly and helpful and very nice!