Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
Happy Support Tickets
Alex went above and beyond to solve our issue. I have never felt more comfortable with a tech working on our equipment. He did not stop until it was done. Most of the time techs give up but Alex spent hours and even went into the next day. He kept me posted and I greatly appreciate that.
Jan. 2023
Taha’s attention to detail and customer service is impeccable! Keep him forever please 🙂
Dec. 2022
Customer service is always awesome!! In all the years I’ve dealt with BP in any department I have always been pleased and they are all very pleasant! Keep up the great work!!
Dec. 2022
Chris was very professional, patient, polite, and determined to assist me to learn from my mistake in BP and he did!!
Nov. 2022
Great customer service and tech support as always! Much appreciated!
Nov. 2022
Thanks Henrik, Katelyn and Hannah for all you work and dedication! This is why we chose Blueprint for our Indiana operations. You guys are the best! Appreciated!
Oct. 2022
As always, BP support team was quick, efficient and pleasant to work with.
Oct. 2022
Austin is a great representation of what amazing customer service is! Highly recommended.
Oct. 2022
Layla O is a particular gem. She is a great trainer, very professional and patient with our questions. Overall, great customer service from Blueprint.
Sept. 2022
I have just set up a new practice and the service has been superb.
Sept. 2022
Austin is great to work with. Always follows up and keeps working till we are happy. 10 stars!!!
Sept. 2022
BP is always helpful, accurate, efficient and provides support when needed.
Sept. 2022
Alex was Fantastic, I had MANY issues that I could not figure out how to correct and Alex was efficient,
Sept. 2022
Gabe was great! We now have the web based Noah set up :). I always appreciate the excellent customer service at BP.
August 2022
Ciara is always very quick to answer back and help me as soon as she can. I appreciate her and her team. Thank you!!
August 2022
Both Austin & Gabe have gone above and beyond to helping our office get back on track.
August 2022
Taha went above and beyond helping me with this request by fixing a keyboard issue we had before he even started working on the BP to QB synchronization and an issue we had.
August 2022
Cal recently completed an integration from Sycle for me and it was absolutely flawless. Just as important was his communication via phone and email, his understanding of potential issues post integration and immediate attention and correction of those issues.
August 2022
Excellent service, as always! Thank you!
July 2022
Very efficient service! Greatly appreciated!