Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
Happy Support Tickets
Alex was Fantastic, I had MANY issues that I could not figure out how to correct and Alex was efficient,
Sept. 2022
Gabe was great! We now have the web based Noah set up :). I always appreciate the excellent customer service at BP.
August 2022
Ciara is always very quick to answer back and help me as soon as she can. I appreciate her and her team. Thank you!!
August 2022
Both Austin & Gabe have gone above and beyond to helping our office get back on track.
August 2022
Taha went above and beyond helping me with this request by fixing a keyboard issue we had before he even started working on the BP to QB synchronization and an issue we had.
August 2022
Cal recently completed an integration from Sycle for me and it was absolutely flawless. Just as important was his communication via phone and email, his understanding of potential issues post integration and immediate attention and correction of those issues.
August 2022
Excellent service, as always! Thank you!
July 2022
Very efficient service! Greatly appreciated!
July 2022
Eleanor was so nice on the phone, explained everything, assured me I did nothing wrong (even though I probably did), 5 stars.
July 2022
Every single person that I have interacted with from day one has been absolutely amazing!! You are all wondering to work with! Thank you so very much!
June 2022
Your team is awesome! We had a great experience with Blueprint so far! Love it … Highly recommended software.
June 2022
Always great service. Fast. Efficient. Very pleased!
June 2022
Very helpful, polite and friendly, quick to respond, understood my question, and a good attention to detail.
June 2022
Reilly was absolutely wonderful to work with! I learned valuable information from her and had all of my questions answered! She gave me helpful tools and was a joy to work with.
May 2022
Everyone was very helpful and it was taken care of in a timely manner. Thank you.
May 2022
Always really happy with BP service! Always very accommodating and patient. Thank you!!
May 2022
Ciara solved my problem quickly and made sure I knew where to go to fix things myself. Kudos!
May 2022
The gentleman that helped me was awesome! Super grateful for you guys : )
May 2022
Professional, friendly, helpful and quick 🙂
May 2022
The staff at the technical help desk is always courteous and helpful and I have only good things to say about them.