Technical support is included in the monthly subscription fee, and is available via telephone or email, during our standard business hours.
We are also able to provide remote assistance via the internet, for training or troubleshooting purposes. It’s like having a Blueprint OMS expert right beside you!
Support
User Guide
The user guide is an online book that shows you step by step how to do everything in Blueprint. You can access this by clicking the USER GUIDE button below or in Blueprint OMS by going to Help -> User guide.
User Guide
Tutorials
We have videos available that will walk you through the steps to accomplish all of the main features available in Blueprint OMS. These videos range from 30 seconds to 10 minutes. Click on the VIDEO TUTORIALS button below or in Blueprint OMS going to Help -> Tutorials.
Video Tutorials
Support Ticket
Submitting a support ticket is a great way to ask a question or request for changes to be made in Blueprint OMS. Submitting a ticket will e-mail the support and technical team. You can send us a ticket in Blueprint OMS by clicking the SUBMIT TICKET button below or in Blueprint OMS by going to Help -> Submit support ticket.
Submit Ticket
Call Us
If you ever have a question please give us a call. We always have a support team available to you.
Toll Free (US): (877) 686-8410
Toll Free (Canada): (888) 517-4622
International: +1 (416) 479-0839
UK: (020) 8138-0491
Happy Support Tickets
Blueprint Help Desk services are the best I have every experienced in my 50+ career. Keep up the outstanding work
Nov. 2024
Bridget, Gabe, Linden & their team have been wonderful. Addressing concerns & having answers quickly have helped our conversion go smoothly. We appreciate their help tremendously.
Oct. 2024
Logan was extremely helpful reviewing how to create a customized marketing campaign!
Oct. 2024
Katelyn was a lifesaver this week for our Finance team! High-quality and friendly customer service as always, greatly appreciated. Thank you!
Sept. 2024
The speed with which enquiries are dealt with is very quick and also very thorough and highly efficient and professional.
August 2024
Thank you so much, Chris, for getting this integration and mass-push of historical audiograms over for this newly acquired clinic. It took a few hours so we greatly appreciate you staying late online until it was complete! Always top-notch customer service 🙂
July 2024
BP tech support is the best.
June 2024
Ashlei is always a great help whenever I need her! She is always prompt with her responses and takes the time to really explain things.
May 2024
Excellent support from EVERYONE who got involved. I am so impressed. Thank You!
April 2024
Blueprint consistently has the absolute BEST customer service of any company I deal with
April 2024
Blueprint is always awesome! So fast and helpful!
March 2024
Representatives were pleasant, knowledgeable, supportive, and got the task at hand successfully completed.
March 2024
Happy customers! Staff is always kind, professional and easy to work with. They get right on whatever needs to be done. Thank you!
Feb. 2024
All my interactions with Blueprint staff have been awesome. The training sessions were very helpful. My emails have been always answered promptly & cordially.
Feb. 2024
This team is the best. They are very knowledgeable and help me every time I run into a problem. Thank you to all of you!!!!!
Dec. 2023
Thanks Dream Team 🙂 I greatly appreciate the help with this one before year-end!
Dec. 2023
The customer services reps and technicians are always so enjoyable to work with.
Nov. 2023
Helpful, timely, knowledgable. I appreciate the quality support we receive!
Oct. 2023
Amazing service, very quick response and got me up and running with the new email features!
Sept. 2023
What can one say, really?